Warranty and Return Policy
- LIFE 9000, LIFE 9100, LIFE 9200 Unconditional LIFEtime warranty. This means the LIFE 9000, 9100 and 9200 are Guaranteed Forever with no restrictions!
- LIFE M9 and LIFE M9UC - Under Counter Unconditional LIFEtime warranty on both parts & labor. They are Guaranteed Forever.
- LIFE M7 and LIFE M7UC - Under Counter Unconditional LIFEtime warranty and 10 years on labor.
- LIFE 8100 : Five (5) years - full parts and labor
- LIFE 8000 : Five (5) years - full parts and labor
- LIFE 7700C, LIFE 7700UC : LIFEtime warranty on all parts / Ten (10) years warranty on labor
- LIFE 5100 : Seven (7) years - full parts and labor
- LIFE 7600 : Five (5) years - full parts and labor
- LC-11 Professional Series Ionizer : Five (5) years - full parts and labor
- LIFE 4100 : Three (3) years - full parts and labor
- LIFE 3000 : One(1) year - full parts and labor
- LIFE Fuzion : Five (5) years - full parts and labor
- Pitcher of LIFE* : One(1) year - full parts and labor
- Dr. LIFE's Vortex Water Optimizer* : One(1) year - full parts and labor
If you have recently purchased a LIFE Ionizer™ and would like to register your warranty, click here. All ionizers require periodic replacement of filters and use of citric acid cleaner for warranty purposes.
- Dolphin Whole Home Systems : 10 year parts warranty on the tank and a 3 year parts warranty on the valve. The media is covered by a replacement warranty for 9 months for the fluoride/heavy metal system and 18 months for the Volatile Organic Chemical (VOC) filter system under normal, residential operating conditions. The unit must be installed by a licensed plumber and to local building codes. For best results and warranty the unit must be protected from freezing. *These warranties are from the date of installation.
The warranty is valid when all regular maintenance routines are followed. The following routine maintenance procedures will help keep your Ionizer running at the optimal performance level:
- Internal filters must be changed annually.
- Citric acid cleaning filter must be used once per year.
Following these easy steps ensures optimal performance and guarantees your Lifetime Warranty (on units that have them).
The warranty covering parts and labor does not apply to failure resulting from unauthorized modification; improper use; operation outside of specifications; abuse, negligence*, accident, loss or damage in transit; improper installation; or unauthorized maintenance or repair. Items that are sent in for repair that have not been assigned an RMA number will not be accepted.
We invite you to try out our new range of LIFE Ionizers™ and enjoy the benefits for 60 days. We are so sure that you will be satisfied with your ionizer that we offer a 60 day money-back guarantee. Our technicians custom make each unit to your specifications at the time of the order and install the proper electrolysis chamber and add options like UV Light Technology and the Energy Frequency Technology. They also perform a full water report and then custom design your filtration system for optimum water quality. Because of the fact that units are custom built, your sale is considered to be at the time the order is placed and we provide you with a generous return policy starting at this point in time. If at any time within the first 60 days of your purchase you wish to return your unit, we will give you a full refund, minus a 15% return fee. The unit must be returned in an as-new condition and in its original packing. "As-new condition" means the ionizer is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, parts, manuals and DVDs, etc. The original shipping charges will be deducted and return shipping charges prepaid by the purchaser.
- No return can be accepted without our prior authorization. We will not accept unauthorized returns.
- All wholesale purchases, units obtained through financing or lease plans, sale prices, specials or any price less than normal retail are considered a final sale. Any unit purchased at less than retail or in quantity discount prices are considered wholesale.
- All filters, bottles, pumps, and accessories are non-refundable for your health and safety.
We are the oldest and largest distributors of alkaline home, commercial and industrial water ionizers in the World with the finest quality service. We value our customers and are very grateful for referrals. We promote such a generous warranties and return policies with confidence based on 15 years of growth and happy testimonials.
A note to our international customers: Please be aware that you are responsible to pay for all international customs, government fees, levies and/or any other fees that are incurred.
The Pitcher of Life™ and the Dr. Life Vortex Water Optimizer™ units have a full one year warranty on parts and labor and all sale are final and not returnable.
*Negligence includes, but is not limited to: leaving too close to flames; dropping unit; leaving outdoors in extreme heat or cold; and other negligence that damages the unit.
*Please Note: The Pitcher of Life, Water for Life stainless steel bottles, and the Dr. Life Vortex Water Optimizer have full one-year warranties on parts and labor and all sales of these items is final with no returns but are covered for any manufacturing defects for one year from date of sale.